Shipment and Delivery

Turnaround Time

All our Photo prints are individually produced to the highest possible standards using the finest archival materials and processes to ensure the integrity of your artwork for years to come and as such they require meticulous details and are not created as a production line of Artworks. Normal turnaround time is 3 to 5 business days. Bulk orders will have longer turnaround time.

If you are in an absolute urgent need, and you lived in Australia, we might be able to arrange a faster turnaround time than normal, but contact us first as to how fast you wanted it and your whereabouts.

Delivery Information

Our standard delivery time for unframed prints in tubes is 10-15 days worldwide and its absolutely FREE Australiawide. Our standard delivery time for matted works is around 20 days.

When will my order ship and be delivered?

Processing and shipping times vary according to the purchased item, its origin, and the shipping destination.

When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number. If you order multiple items, they may be shipped and delivered separately.

Because each one is custom made, you have to take into account the Normal turnaround time of our Production plus the Shipment days. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.”You need to allow up to 4-6 weeks to get your order into your door. This is only an approximation, depending on where you are and how many you are ordering, it could be shorter or longer than expected. We usually try our very best to get into your door the soonest and shortest amount of time that we can.

We can process some orders more quickly, and we will get yours to you just as soon as we can. When you order Online, one of our consultants will contact you to advise the estimated delivery date.

You need to allow up to 4-6 weeks for production of your Fine Art Print, because each one is custom made after we receive your order. We can process some orders more quickly, and we will endeavour to deliver it to you as soon as can without compromising the quality of Final Prints. Approximate delivery time is from 2-3 week in Australia to 4-6 weeks Internationally.  When you order Online, we will contact you to advise  the estimated delivery date.

If you want an expedited delivery and shipment, we will try our best to accomodate your request. But please contact us first.

For your peace of mind and Guaranteed Delivery, We use a traceable Shipping Service.  This is a shipping service with a tracking system in place, on which requires a signature as receipt confirmation.

All our Prints are shipped Fully Insured.

Shipping

All our products are custom printed on demand and ship within 2-7 business days after the production time

We provide FREE delivery and shipping Australiawide

We ships to almost every country in the world. If your country is not listed at checkout, please contact us and we’ll add it for you. Outside of the United States, we ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

International customers are responsible for applicable duties and taxes

International Shipment- Seamless Shipping Around the World

We ships to almost every country in the world. If your country is not listed at checkout, please contact us and we’ll add it for you. Outside of the United States, we ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

How are International shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the shipping destination and the object’s origin (the origin is indicated on the item detail page under “Shipping”). All packaging, handling, and insurance fees are included in the shipping cost.

To estimate the shipping cost on your order, add the desired item(s) to your shopping cart and enter your shipping destination on your Cart page. You can also refer to the Shipping Rates Tables for an overview of shipping prices.

If an item  requires special packaging or handling due to its dimensions, weight, or materials, additional shipping costs may be incurred. These objects are noted as such on the item detail page under “Shipping.”

What shipping carriers do you use?

We works with carriers including FedEx, DHL, and UPS, as well as several fine art handling companies. The carrier selected for your purchase is dependent on the item’s origin and shipping destination, as well as its packaging and handling requirements.

How is shipping insurance calculated?

Insurance is automatically included in shipping fees and covers door-to-door handling.

Fully Insured Shipments

We insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any work delivered, at which point responsibility for your purchase passes to you.

How are taxes and duties calculated on my purchase?

All shipping costs and applicable taxes and customs duties will be added to your order upon checkout. These fees are dependent on your shipping address. Within the United States, sales tax will be added to orders shipping to New York only, per American online sales tax rules. For a shipping address outside of the United States, taxes will be charged in adherence to the country’s current rates. To estimate duties and taxes on your order, add the item to your shopping cart and enter your shipping destination on your Cart page.

Do I need to sign for my package upon delivery?

Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects,  packages should not be left unattended.

Do you offer expedited or same day delivery?

We cannot guarantee rush delivery. However, if you are in need of expedited processing and shipping, please contact us and we will do our best to accommodate your request.

What should I do if I receive a damaged item?

All damaged items must be reported to Collector Services within 30 days of delivery. To file a damage report, send detailed photographs of the damage to us along with your name, order number, and the item name. Collector Services will provide a return shipment label and will work with you to order a replacement.

How To Report the Shipping Damage

If your product arrives damaged we offer a hassle-free process to speed replacement. Here’s how:Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).

Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).

Attach your photos to an email and send to our email address. Please include your order number, shipping ID or item number, and a brief description of the    damage.

You will receive an email as soon as we are able verify the damage with the shipper confirming that your photo return is being processed.

If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.

Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense or have the shipper visually inspect the pacakge before the return can be processed. If we need the photo returned the photo must be returned in the same condition as they were originally dispatched and received by you. All items must be returned with tracking details.

Explore our Landscape Photographs

Explore our Landscape Photographs